Vincent Magnini

Associate Professor

Courses:

HTM 2464 Introduction to Service Management
HTM 5454 Hospitality and Tourism Marketing Strategy
HTM 6414 Doctoral Service Seminar
MGT 4394 Management Policy and Strategy

Editorial Boards:

Cornell Hospitality Quarterly
International Journal of Contemporary Hospitality Management
International Journal of Tourism Sciences
Journal of Hospitality and Tourism Research
Journal of Hotel and Business Management
Journal of Quality Assurance in Hospitality and Tourism
Journal of Travel Research
Journal of Tourism and Hospitality
Journal of Vacation Marketing

Bio:

Dr. Magnini has over 20 years of experience working, teaching and researching in the area of customer service.  He was recently ranked as one of the top 20 hospitality researchers worldwide and holds editorial board appointments on nearly all of the top-ranked research journals in the field.  Further, he is a U.S. Fulbright Scholar.  His unique interactional approach to customer service led him to co-author a book titled Tourist Customer Service Satisfaction: An Encounter Approach published by Routledge in 2010. His research has also been featured twice on National Public Radio’s With Good Reason and cited in the New York Times.

Prior to earning his doctorate, Magnini worked in management at Marriott, Hyatt, and Hilton Garden properties in the Mid-Atlantic and Midwestern regions of the U.S.  In recent years, Magnini has won numerous teaching, research, and leadership awards.  He has delivered seminars covering various aspects of service management throughout the U.S., Canada, Mexico, and Europe.